To
the Managing Director
Urika Force water purifier Division
Sub- Non functioning of equa sure water filter purchase from satna (M.P.)
Dear sir
we have purchased Aqua sure (with sure Boil) water filter from M/S Kasari Traders Hotel Manoher Complex Panni Lal chow satna (M.P.) Mr. Rajeev Gupta Land line 07672233097 Mobile No. 9425344487on 20 march. The water filter is not working since one month. your field sales man (Mobile No. 09179441380) of satna Dist. came to Maihar on 15/7/09 and after seeing the filter he said that it is a duplicate filter purchased from the local market and we are not responsible for any of the defect in this filter. we had informed him that it has been purchased from Genuine dealer from Satna againest cash Memo No. 4100 Date 20/3 of M/S. Kasari Traders Hotel Manoher Complex Panni Lal chow satna (M.P.)
your sales represntative was again and again pressurising that the filter is duplicate when he was told that the purchase has been made from the Genuine dealer then he was agreed regarding correctness of the filter.
This type of behaivier and attitude of a responsible sales person of urka forbes is highly undesirable and it will bring a bad name to the company. The continueous insistance about the product that it is duplicate is rather more dangures which may hurt the sales of the comapany resulting in loss to the company.
I would request you to kindly look into the matter and provide suitable redressal so that filter may start working and these types of sales representatives do not come across public in the good interest of company.
P.k. jain
Team Leader Data Technosys Maihar
Phone No. 07674233177
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