Hi sir
This is R.D.Saiba. I am using this sim from long time & my no is 9851503186. It was a very good experience to use you service previously but not now. Because I faced lots of problems to activate one simple service & your customer care executives & your team leaders made this more pathetic.
On 15th of Nov I sent one sms (START DND TO 1909) to activate my DND service & after that I got the time that within 24th Dec my service will be activated on my mob. But after 24th Dec still I was receiving the telemarketing calls & sms. So I called to your customer care & Ms Soma das took one complain (no-1445557990) for me & gave me a time of 7 working days but after that also I was receiving the same. So again I called to the care Mr. Ashok Kumar also took one complain but he refuses to give me any complain no so I asked him to transfer my call to TL's desk & he transferred my call to his TL & told me that I will get my complain no from his TL. But his TL didn't receive my call. So I again called to you care on 12th Jan at 10.58pm and spoke with Mr. Sashnka shakher Some & he told me that he cant raise any complain because it already crossed all the deadlines & want to transfer my call to the TL's desk so I can get better assistance. So I asked him to tell me the name of that particular TL but again he refused me to give the name & he transferred the call but again the same problem happened & no one picked my call. I stayed on line for more then 20 min.
So I need the clarification why your CSA's & your TL's behaving like this with your customers. And nobody is listening to their calls.
I am requesting you people to implement one system where customers can send one feedback sms where they can say whether they are happy or not after they spoke with your executive.
So I requesting you to take a necessary step against this peoples & also please look into the matter why my DND service is not activating. For your reference I am sending you some no’s from where I am getting your telemarketing calls & msgs.
From Dv Rocket (no-52345) I am getting massages & from 919563397507 I am getting calls for different services.
With regards
Mr. Rana Deep Saiba
Mob no-09851503186
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