I had visited the Lakme Beauty Salon situated at Hirandani Estate, Pokhran road no. 2, Thane (W), for a hair trim. My daughter had accompanied me, she wanted a variety of services done including hair ironing. On entering the salon we informed the ladies in charge about our requirements, we were informed that we would have to wait for 15 to 20 minutes. Both of us went for a walk round the complex and came back to the salon within 15 minutes. Subsequently, my daughter was called in and was being attended to. But I kept waiting patiently as I felt that what I wanted done was not very complicated and hence they would attend to me in due course. At the same time a few other ladies arrived for various treatments, and one by one 2 of these ladies were taken in. I realised that the staff were not aware that I was waiting to be attended and I polietly informed the lady that I wanted a trim. At this I noticed that the staff at the salon started talking amongst themselves in marathi, a language which I fully understand and follow as I am a maharastrian myself, that she (meaning me) had apparently just accompained my daughter. On noticing this I spoke in marathi, yet this did not desist the staff from making comments like I had not informed anyone that I wanted a service. After all this I was infomed that I would have to wait for another 15 minutes, to which I strongly objected as I had already waited for atleast 45 minutes.By this time my daughter had already been attended to and had finished. So I decided that it was enough and would not want to get my hair trimmed, here to add insult to injury the staff did not even ask me whether I would be paying by cash or card, and when i presented my card i was uncermoniously told that since she had already coded cash I would have to pay by cash, Thankfully I had the necessary cash. But I am sorry to say that this was not the type of service I was expecting from such an esteemed organisation as "Lakme", which prides itself on according the BEST of SERVICES.
Mrs. Vidya Tendulkar,
1003/1004, Tower2B,
Siddachal Phase 6,
Pokhran Road no. 2,
Thane (W).
Mob.: 9867762985
0 comments