» » Fastrack Watch - Watch not working & poor response from service centre | #497236

Complaint / review / scam report
Fastrack Watch
Watch not working & poor response from service centre

Hi,

i brought a fastrack watch Model- FastrackEssentials Nb6013Sm01-C943 Silver/Black Analog Watch on 9 Jun 2012 from Ibex at sahakar nagar, pune, which is not working properly,

i gave the watch for repair "twice" and still i dint get my watch back..

no response to calls made by agent as well as owner of shop...

i m frustrated...i had waited for more than 5 month for a small problem...n still dint get it back...

i am requesting to reissue me fresh model for the same....
Author: Deepali B


Offender: Fastrack Watch

Country: India   State: Maharashtra   City: Pune

Category: Beauty & Appearance

1 comment

Titan Social Care 22 December 2012, 6:09 AM
Dear Deepali B ,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.

Sincerely,
Steve
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