I, Mrs. Yamini S Gawankar, Policyholder have submitted maturity
discharge form alongwith Original Policy document (pol.no.30983585),
pan card xerox, ECS form and cancelled cheque at SakiVihar Rd,
Powai, Mumbai Branch Office of Bajaj Allianz on 26/11. The person at the said
branch office took 3 hours to only accept the documents. I have
written complaint on 26/11 in the complaint register also. The
maturity amt is to be transferred in my Account within 11 working
days, as it was not transferred I have contacted the Head Office
at Pune on 21/12. The complaint no.is 14714893. On 23/12,
it is informed by their customer care centre that my maturity cheque was delivered to
SakiVihar Office, Powai on 14/12. Therefore, I once again
visited at Saki Vihar, Powai Office on 24/12. But the Branch
Manager, Mr Abhay Daas informed me that they don't have my cheque at
their office. Again I have waited there for 2 hours. But atlast no
solutions found. I have given my contact no. and address to Mr Daas
so that when the cheque is found he will inform me accordingly. Butre
since no reply from him again I have contacted twice to Mr Daas on
26/12 (Monday). But he said that the problem is with courier and
still I have no reply from him. I have sent email on 26/12 at [email protected] regarding the same. I have once again contacted customer care centre on 27/12 and once again they have give
me complain no.14821239.
In view of the above, as one month is over after the date of maturity (maturity was on 26/11) why shouldn't I claim for delayed payment charges and mental harrasement charges from such a reputed Bajaj Allianz Life Insurance Company Ltd.
Kindly help me in this matter earliest. My e-mail is [email protected]
Yamini S Gawankar
Contact No.9920261919
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