Hi,
My name is Trinidade Franco. I want to bring to everyone's notice that in my opinion DHFL is perhaps bankrupt and is collecting free money my means of processing fees for processing housing loans claiming quick and hassle free processing. Below are my complaint details
(1) In Dec i applied for a BT Top Up loan with DHFL, (Executive Mehul Gokhani & Ajay Chande - earlier Bandra and now Thane Branch). I filled in 2 application forms. As processing fees I was charged a amount of 8800/-, since Ajay Chande came to my residence without prior notice and wanted processing fees for quick processing of loan. I was short of cheque so I took him to ATM and handed over thim cash 8800/- of which he was suppose to convert it into DD and process the file.
After this after repeated follow-ups I was told due to my property falls under forest land the loan cannot be sanctioned. I requested my refund of processing fee for which they delayed a lot and finally Mehul suggested that i look for another property and they would consider my pre-paid processing fees.
(2) After 8 months i applied for a fresh home loan for a new developed property. I was again assured quick processing of 4 days and disbursement of amount withing 10-12 days. To fasten the process Mehul suggested me to pay the processing fee of 5618/- for now and earluer 8800/- would be refunded later.
There was no call for almost 15 days, after which my alternate bank sanctioned my loan. I immediately wrote to DHFL that due to their huge delay in initiating the process please stop my file and refund my fees in full... which has never happened till date
After repeated calling and writing to DHFL and giving them fear of Ombudsman complaint, finally they gave me a cheque of 7000/-...still 7000/- is pending, which they are claiming as deduction of fees against processing fees.
Please if anyone know better route of escalation please let me know. I am not much worried of 7k at the moment, but i fear a big scam by DHFL whereby poor people like me are getting trapped and duped of hard earned money
thanks
Franco
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