This is regarding my HDFC Credit card. I had called the the bank on 3902 0202 to redeem my reward points against Prestige vouchers around 6th/7th April. At that time 1 voucher was available against 1260 points & I had total 3947 points. The customer care executive took the order for 3 vouchers totalling to 3780 points & gave me the request no 11095138473 & mentioned that I had a balance of 167 points & that I would receive the vouchers within 10-12 working days. When I didnt receive the voucher for almost 3 weeks, I called on 3902 0202 to check on the status. When I gave them the request no they mentioned that no such request was registered & that I could place the request now if I wanted to but now each voucher was available against 1410 points. After making many further calls to your executives (Jalpa, Kavita etc), one of the executives Yogendra agreed to provide 3 Prestige vouchers against 4033 points (i.e discount of 197 to compensate for the error done by their executive). He mentioned that he would try to process it asap. Now its been more than 2 months but Im yet to receive those vouchers. Whenever I call Yogendra or any other executive they just mention that its under processing & I would be receiving the vouchers shortly. This is real pathetic service from HDFC bank. First of all HDFC excutives gives the request no. & does not record it in the system & later their excutives just try to fool the customers by saying that its under processing & it would be delivered shortly.
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