Sir/Madam,
This is to lodge a complaint against ICICI Bank Credit Card/Loan Department who has illegally put the amount in my savings account on lien for credit card outstanding/Loan taken from the Bank. There was absolutely no communication (via email, phone call and hard copy letter).
When I enquired about this they talked very easily said that they have authority to do so. When I have asked for a settlement on my card they told I have to pay an amount of 28000/- against my outstanding for which they are not even giving the details… why??? My account is blocked, earlier they have already debited Rs.29000/- from my same account.
Also, they have marked LIEN on my other account against the LOAN taken from them, even though I have paid off all the dues they are not removing the LIEN.
In this way they have debited almost more than 50000/- amount from my Bank accounts.
I was not at all contacted either by Credit Card Dept or Recovery Dept. Now they are telling that they'll not remove the blocking until unless I pay the total outstanding which they are still showing as 27000/-.
Particularly look for answers to the following queries from my side:
1. Why wasn't I contacted about details regarding the case, during the case investigations at all?
2. Why was I not informed about the one sided decision taken by the bank?
Name: Sunny Sharda
ICICI Bank Savings A/c No: 004301519012 & 001301559413, Chandigarh
How can credit card/Loan department put amount from my saving account on lien for recovery without informing me and after my continous call to customer care to solve the dispute on my credit card payment/Loan?
I would like to lodge a case against ICICI Bank. Also, please remove the lien on my all my savings account at the earliest.
I request you to please contact ICICI bank and remove lien on my savings account.
Looking forward to an early and favorable action from your side.
Regards.
Sunny Sharda
919216885584
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