Inconsumercomplaints.com » Business & Finance » Review / complaint: ICICI Bank Personal loan - THREATS BY RECOVERY AGENCY of icici bank Personal Loan | News #291511

ICICI Bank Personal loan
THREATS BY RECOVERY AGENCY of icici bank Personal Loan

THREATS BY RECOVERY AGENCY of icici bank Personal Loan

DEAR SIR

i wuold like to bring to the notice of RBI and others concerned that despite the guidelines issued by RBI, one of the RECOVERY AGENCIES OF ICICI BANK PERSONAL LOAN, are still using threatening and illegal means of recovering the payments of credit cards. One man from GROUP RECOVERY MANAGEMENT--THEIR auth. agents for recovery have been regularly visiting my house and using all kinds of abusive, filthy and threatening langauage for recovering the outstanding dues against my PERSONAL LOAN

I have been in a financial mess for the last about one year, due to which my track of regular payment was spoiled. I, without fail .ysed to make payments with all the interest and every other charges. The bank earned a lot during the time I was earning well, but now I m not in a position to make any payments.

I requested the recovery agent that it would take me a few months to settle their account but they are not listening and are continuously threatening me with dire consequences. I told them to follow the things legally but they are not listening. They are saying they wuold get my account settled at a very lesser sum if i pay them seperately, apart from paying to the bank.

I request the concerned authorities to stop this way of collection or would be forced to drag the agency to consumer court and also take them to court for criminal charges for using illegal and threatening ways.

Person name from agency who is threatening everyday Anil Choudhary contact number 9953916821Please take action against this person as he is one who is calling everyday & using abusing language.

Rama


Company: ICICI Bank Personal loan

Country: India   State: Delhi   City: South Delhi

Category: Business & Finance

1 comment

24 November 2012, 3:25 PM
Some Narender,shushil vats, Pooja has called me from this no +91 9582308872 and ask for payment due on ICICI bank credit card which i haven't received. He also made caste specific derogatory words against me."Saale khatik suaar kate ho". I'm taking it to the SC/ST forum and ask to intervene and get me written apology letter from him and his team and compensation of 4 Lacs INR.

If not done in 15 days, I’ll file litigation against recovery agency for misconduct done and making caste based remarks under Scheduled Castes and Tribes (Prevention of Atrocities) Act, 1989 sections 3(1)(X) SC/ST(POA) Act.

Rest is with ICICI bank recovery agency. Any ICICI bank person want to talk with me, can email to me. My volunteers will connect to him and make him understand the legal and personal consequence of these acts.

RBI has issued clear instructions that agents cannot call a person multiple numbers of times in a day, cannot be rude, coercive, threatening. Your agent had called 15 times a day. Incoming call details will be submitted on request.

ICICI bank professional read very carefully.

In his notification issued by RBI on Nov 21 2005 signed by Mr P Vijay Bhaskar, Chief General Manager RBI, it is clearly mentioned the third party agencies should have to observe strict customer confidentiality, but you people have contacted many of my friends and told me about pending amount. Some friends they called are senior politician and civil servants.

RBI also stated that, Banks / NBFCs / their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.

Agency is not ready to provide the details asked by me on my email and insisting on coming to their branch. If ICICI bank agency thinks they will get money by arm twisting. I'm sorry brother you people will be in trouble.

Spying by non govt body is not allowed in India and you people have spied me and acquired all details. Case of privacy Infringement can also be launched against agency and agency has to disclose the source of information to court.


If any company (mobile company, bank other than ICICI bank ) found guilty in providing the confidential data, the action will be taken under appropriate laws.


Atul Dutt Sonker ( [email protected] )
Chief Mentor and Social Activist
www.khatiksamaj.in
Member, All India SC/ST Federation
UP State spokesperson, All India Khatik Samaj
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