Complaint / review / scam report
Kotak Credit Card
Cheated by giving wrong information

My selfDeepali Hemant Mane a credit card holder of your bank and my card no is 4166461300865264

Fistly i am not receiving my bills from last three months due to whcih i am getting charged monthly 500 (its not my mistake still)

Second thing i was not informed about the late payment fees and interest while taking a card they said that you wont be charged anything one kind of cheating again.

I have compalined the same thrice but still the same repeats.If i wont be receving the bill here after i will not pay any of your bills.Please contact me on 9920322507 i want to talk on the same.

I want to convert my whole amount in to EMI i am fed up of you people now.

Please do the needful or will do the consumer complaint for the same.

As per the telephonic conversation it was said that the interest wontb e charged if i am paying my dues on time

Now i am paying it on time still i am charged the interest

i want the clarification for the same

- Show quoted text -

On Wed, Sep 1, 2010 at 11:41 AM, Kotakcards //Kotak /Bank wrote:

Dear Ms. Mane,

Greetings from Kotak Credit Cards

This is with reference to the receipt of your email dated 26th August, 2010

As per our telephone conversation dated 31st August, 2010, we would like to inform you that, your request for mailing address updation is under process vide, service request number

1-455180673. This will be resolved in next 10 working days.

Your outstanding balance for the statement dated 20th June, 2010 was Rs. 14, 725.03 payable by 07th July, 2010.However we received the payment of Rs. 826.00 on 14th July, 2010

Since payment is received after due date, late payment fees of Rs.500 and interest charges of Rs. 475.95 with corresponding service tax of Rs.51.50 and Rs.49.02 respectively are levied on your Kotak Credit Card.

In lieu of the above mentioned reason we are unable to reverse the charges levied on your Kotak Credit Card.

We request you to initiate the payment of Rs. 14, 698.14 towards your Kotak Credit Card to avoid further accrual of charges

You can also now view your statement online by visiting the link below. You don’t need to log in and can view your statement without a password.

https://www.kotak.com/ccstmt/nonlogincc/faces/jsp/nonLogin.jsp.

Just visit the link, fill in your details and view your statement instantaneously.

Alternatively, you may also login to your net banking id and view your Kotak credit card statements by clicking on the `past billed statements? option.

For any further queries on your Kotak Credit card we request you to send an email through your internet banking account on our website www.kotak.com by using your Kotak internet banking user id and password.

Alternatively you may contact our 24 hours Toll free number 1800-102-6022 (BSNL and MTNL line) or 66006022 (other lines) and our customer care officers will be glad to assist you with detailed information regarding your query.

Looking forward to your cooperation in helping us serve you better.

Warm Regards,

Granthali Gupte

Kotak Cards Team.

From: deepali mane [mailto:deepali.ingale@gmail.com]

Sent: Thursday, August 26, 2010 2:44 PM

To: Kotakcards //Kotak /Bank

Subject: Complaint regarding your service and giving a wrong information while taking a card (Cheating)

My seld Deepali Hemant Mane a credit card holder of your bank and my card no is 4166461300865264

Fistly i am not receiving my bills from last three months due to whcih i am getting charged monthly 500 (its not my mistake still)

Second thing i was not informed about the late payment fees and interest while taking a card they said that you wont be charged anything one kind of cheating again.

I have compalined the same thrice but still the same repeats.If i wont be receving the bill here after i will not pay any of your bills.Please contact me on 9920322507 i want to talk on the same.

I want to convert my whole amount in to EMI i am fed up of you people now.

Please do the needful or will do the consumer complaint for the same.

DISCLAIMER:

This communication is confidential and privileged and is directed to and for the use of the addressee only. The recipient if not the addressee should not use this message if erroneously received, and access and use of this e-mail in any manner by anyone other than the addressee is unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise control or ensure or guarantee the integrity of the text of the email message and the text is not warranted as to completeness and accuracy. Before opening and accessing the attachment, if any, please check and scan for virus.
Author: deepaliingale05091986


Offender: Kotak Credit Card

Country: India   State: Maharashtra   City: Mumbai City

Category: Business & Finance

0 comments

Information
Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.