I purchased an LG 510 CDMA dated on 7/7/2010 from connections & more, amba bhavan. mumbai 400004, cntct num. 9867627322, bill no.6353 under the MOBILE THEFT INSURANCE policy as per stated by the dealer and as mentioned in the user manual.
On 10/11/2010 i misplaced (theft) my cell phone . As per the terms & conditons i filled the insurance form with the attachment of following documents as per stated
1. FIR (certified copy)
2. Bill (original)
to the Cholamandalam insurance company, Gurgaon
in response to this i received a letter fro the insurance agency saying that
ONLY GSM HANDSETS ARE COVERED (NOT CDMA) UNDER THE POLICY .
1) I need to know that is insurance covered in CDMA hansets .
2) why am i not getting a proper response in accordence to my complaints .
3) If it is not under insurance then why are dealer's as well as LG selling handsets under insurance .
kindly look into this matter strictly or my next step will b consulting and complaining to consumer court if i dont get a satisfying response .