Hello Sir/Madam,
I have borrowed home loan from LIC Housing finance Ltd in March'2011. Asaf ali road delhi. As part of Application, they have given a ECS mandate form to be duly certified by the bank where i have my salary account (which is CITI bank MG road Bangalore). I have provided this form back to LIC after CITI bank autherized it. Since last three months i have been following up with them through emails as the ECS was not getting hit. Here is the summery of last two failures.
1) July'2011 ECS got failed because they have put the wrong MICR value. The MICR value was of Delhi CITI Bank Branch instead of Bangalore Branch. This mistake was done even though they have the ECS mandate form since the day my Loan Application got processed in Feb'2011.
2) 6 August'2011 ECS got failed because they have put the wrong utility code "6009067" instead of "1109086". This mistake was done even when the ECS mandate form was sent recently and the incharge there confirmed that the ECS information (MICR code and utility code) are been updated correctly.
This issue is taking toll on my day to day work as they dont respond to phone calls as well. My personal and professional life is highly impacted by this unwanted issue. These people are harassing me like anything. I am totally in lost state. Kindly help me to make these people more responsible towards their customers and learn more professinalism.
Best Regards
Sudhi
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