The one biggest mistake I ve made financially is to opt for this insurance scheme by Mediassist. I had a worst experience with them. I have submitted domicilliary claims twice and a hospitalization claim once, But I have not got claimed amount for any of the 3 claims. They are always looking for some or the other reason to reject the claim. I am not sure how useful this complaint will be. But I am sure that it is atleast going to help people who read reviews before selecting this company for health insurance. I am extremely disappointed by their service. The only thing they do rightly is deduction of premiums from my account every month.
I will list all the bad things that I noted about them
1. They have a very bad customer service team.
2. They don't receive calls at all.
3. They reject all the claims without giving proper reason.
I work for one of the companies of a big group (I shouldn' t tell the name publicly) in India. I am not sure why our group endorses this company when we already have a insurance division of our own. I am certainly planning to take this issue to the notice of the higher authorities in my company.
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