Complaint / review / scam report
Kotak securities
Unable to sell my ELSS Mutual Fund after 3 yrs, as it is not displayed in my account

Hi,

This is a good example of inefficient, useless technical / customer Support team of Kotak Securities.

I have purchased a ELSS mutual fund (L&T Tax Saver) on 14-Dec&-#039;09 and now after 3 yrs while I try to sell it, it is not visible in my portfolio (there is no entry to redeem the mutual fund).

I have called the CS team from UK for almost 7 times giving them 16 business days of time. Every time they respond saying that this is a problem with multiple people, their team is working on it and will resolve it within next 24 hours.

This is a sorry state where my money is held up and cannot redeem the funds.

PATHETIC service, better they go home and take rest as they don't care about the customer....
Author: Ramana111


Offender: Kotak securities

Country: India   State: All India

Category: Business & Finance

1 comment

Kotak Securities 31 December 2012, 12:59 AM
Hi @Ramana111,

We regret the inconvenience caused. We request you to share your client id & contact details with us at ks.escalation@kotak.com so our customer care executive can get in touch with you and address your concern at the earliest.

Regards,
Team Kotak Securities
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