My Name is Arun Kumar Singh.I applied for a Kotak Mahindra Bank Credit card in the month of september'12 and while applying for it i specifically asked about the charges & the limit and i was told that there will be no annaul charge in the first year but there will be a charge in the 2nd year, but that would be waived off if i use the card for more than 30, 000.After a week i got the credit card with limit of Rs.10, 000/-and then after a week i received an statement as well with the outstanding amount of Rs.520(approx).I sent an email to Kotak mahindra Bank regarding the cancellation of my credit card and asking about the charges as i did not used the card and i was promised that there would be no charge in the first year.I got a reply that it will take 5-7 working days.
From september till december, i visited the bank several times & i have send several intimations & calls, but there was no response.
In the month of December'12, they had put a hold for Rs.1877/- on my kotak salary account(the amount was already in dispute).On 08th of December'12 they had deducted that money from my salary.I am really frustrated with the customer service of this bank and now in the on 31st of december they have again put a hold for the same amount (Rs.1877/-).
I am a middle class person & i live on this salary.I have a family which is totally dependent on me.I have been charged for that amount which i have not used.I have tears in my eyes because right now even one rupee matters to me a lot.I am going through a bad financial stage and there is a lot of harassment has been done by the bank.I have no words to express it more
I hope you guys will take it further and help me out
Arun Kumar Singh