Ref : ICICI Bank Gold Credit Card No.4477474549122003
I am G.Arunagiri, a ICICI Bank Gold Credit Card holder bearing No.4477474549122003.
I state that when I recieved the statement during October 2008 I was shocked to know that a sum of Rs.3, 772.64/- was billed to my account towards icici prudential insurance since I have never availed any such insurance policy. Immediately I contacted over phone and gave a complaint vide Complaint No.3013592, 3003085, 4062776 in October 2008 and informed that i never availed any insurance policy. A complaint through email was also forwarded immediately wherein it was clearly stated that some executive from your bank has misguided and misused the card details for the insurance policy.
I state that thereafter I have made several correspondences through emails to ICICI Bank Ltd and upon their request several complaints were made to ICICI Prudential life for cancellation of the insurance policy and also demanding not to debit my account. Inspite of several correspondences through emails the said insurance policy was neither cancelled nor any productive reply was sent to me.
I state that I have never used the credit card and due to the harassment meted out to me by the bank and the ICICI Prudential life through my email I requested to block the credit card during 2008 itself. But to my surprise and shock my salary account with ICICI Bank Ltd was debited with Rs.7, 244.84 on 5.3.09, Rs.7, 152.62 on 8.8.09 and 8, 210.67 on 25.5.2010 in all a sum of Rs. 22, 608.13/- towards the insurance policy which I had never availed.
I state that inspite of several reminders, requests and complaints through emails, my salary account has been debited though I have never used the credit card and I have not availed the insurance policy.
I therefore request your goodself to kindly look into the complaints given by me and the amount debited from my account has to be refunded to me and further there shall not be any more debits or claims towards the insurance charges which I have never availed.
Hope you will look into the matter and give me mental relief.
Sl. No Date Cr. Card No Rs.
1 05/03/2009 4477474549122003 7, 244.84
2 08/08/2009 4477474549122003 7, 152.62
3. 25/05/2010 4477474549122003 8, 210.67