HELLO SIR, THIS IS KIRAN FROM ANDRAPRADESH USING AIRTEL NUMBER 9849143023
FEW DAYS BACK I WAS BROWSING INTERNET FROM MY MOBILE FORM 9849143023
I USE NOKIA N97 MINI AND AS IT IS A TOUCH DEVICE AND WHILE BROWSING I ACCIDENTALLY CLICKED ON HUNGAMA.COM AD INSTEAD OF BACK BUTTON
THOUGH I ACCIDENTALLY CLICKED ON THAT ADD, HUNGAMA PAGE LINK DID NOT OPEN AND LATER AFTER SOME TIME I GOT A SMS SAYING I HAVE BEEN CHARGED 99 RS.
WITH OUT ANY NOTICE OR INFORMATION HOW CAN THEY DEDUCT AMOUNT
THE NEXT DAY AFTERNOON I RECIEVED A CALL FROM AIRTEL EXECUTIVE AND I LODGED HIM MY COMPLAINT.
HE ASKED ME TO DIAL 198 AND LODGE A COMPLAINT
I CALLED HIM AND ASKED HIM ABOUT MY 99 DEDUCTED AMOUNT
HE WAS SO RASH AND COULDNT JUSTIFY MY PROBLEM. HE TOLD ME IF I COULD HAVE CALD HIM 24 HRS BEFOR HE COULD HAVE CREDITED ME AMOUNT,
BUT I CALD HIM BEFORE 24 HRS ONLY AND I COULDNT GET MY PROBLEM SOLVED
HE TOLD HE WOULD CONNECT THIS CALL TO HIS MANAGER, HE PUT ME ON HOLD FOR A WHILE AND DISCONNECTED THE CALL
SOON AFTER THIS I TRIED TO DIAL 198 AGAIN BUT THEY BLOCKED MY NUMBER I COULDNT REACH THEM
I REQUEST THE TRAI TO DO SOME NECESSARY ACTIONS TO BE IMPLEMENTED AS MOBILE OPERATORS ARE ACTING LIKE ROBBERS AND DEDUCTING MONEY FROM CUSTOMERS
I REQUEST TO SOLVE MY PROBLEM AS SOON AS POSS
IF ANY QUIERIES PLEASE CALL ON 9989999915
0 comments