Complaint / review / scam report
Substandard Parts, Fake Service and overcharging

Pulsar 150 cc - Bought around 2006 from Khivraj Motors that manages the service as well.

Past 5 years -12 regular services

Average Service bill- 1750 rs

Highest - 11000K(Non accident)

Substandard Parts and over charging- The service center in a bid to maximize profits uses substandard parts: for example i had my battery replaced 2nd time 1.6 months and then it stopped working. The substandard battery was "minda" brand and i was charged 1500k for it. Recently, the battery stopped working and i was told the warranty is only for 1.5yrs. Anyway, they would put any part that would only last for its warranty period.

The Khivraj Motor Mechanic would call you to tell you that a certain part needs to be replaced. However, be sure the original part that needs to be replaced will have little or no problem with it. The mechanic's get a commission of the work and the spare parts sales. If you ask the mechanic if it can be salvaged they will tell you it is critical.

Fake Service: I spoke about the battery problem above. When the bike is given in for service the person incharge makes an initial assesment. I informed him the battery was dead. But i saw a charge for "battery maintainence" when the bill was prepared. When the battery is dead and they have not replaced it. What sort of maintainence? they removed this once i pointed this out.

There were other fake charges like "polishing" which was subsequently removed.

Swindling Schemes: Like AMC and Teflon Coating. AMC promises you 1 free service after 6 services but these 6 services have to be done in a year!! after which the scheme you paid for is invalid same with Teflon.

The fact they siphon off you fuel is pretty well know by all customers, but they seem to not mind it writing it off as an "Service hazard".

The fact it is not really the mechanic but the managers of the station that are unscrupulous. In a bid to increase profits they charge for parts that have no problem or can last and replace them with substandard parts. They have these performance related goals they want mechanics to meet and have sales targets. They ask the mechanics to work with the philosophy "DON'T FIX IT, REPLACE IT". This you would not expect from a brand showroom but a fact nevertheless.

They don't care if you complain because they have a monopoly in the area. You are just one of the 100 bikes serviced everyday. little difference!!!

Anyway you would be better of if you could find a trustworthy local mechanic or another service station in the neighborhood with good reviews
Author: p.bopaiah

Offender: BAJAJ SERVICE STATION - Khivraj Motors

Country: India   State: Karnataka   City: Bangalore

Category: Cars & Transport


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