I want to lodge complaint against BlueDart Courier Cust Care, Pune (261611234).
I had to collect my shipment on Dec 28. I called up cust care no to know the status. They said that shipment would be delivered near by 6 PM. After 6, when I checked my shipment status, I found comment as "Need Dept Name/Extn. No: Unable To Deliver". I had already given my phone number and full postal address. Again I called up Cust Care and they provide me some nos - 65106830/31.
I called up at this no but no one entertained me. Dec 28 gone now.
On Dec 29, I called up cust care again to know the shipment status, they said it would be delivered today but didnt give any specific time. When I told them that current status is "Need Dept Name/Extn. No: Unable To Deliver" and I am not supposed to share my xtension no and I have already provided my mobile phone number, so the delivery should have given me a call. They replied "Not all our delivery boy carry mobile phones. You should contact at 65106830/31". I told them that no one is picking up the phone. They replied "from their you would the mobile no of delivery boy". What is this? I am fed up of this reply. They are seriously not helping at all. :-(
Can any action be taken against such customer care which are not helpful at all?
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