I have booked house hold items from patna to Bangalor on 8 March and the delivery date was given on the receipt was 15 March. The item has reached in bangalore on 11 th March as i was out of stataion i told the person who called me to tke the delivery, i will return back on 14 th march.! 5th March morning i got a called from GATI person that the items being delived today. When the truck came to my house i found that the items are loaded in the truck like garbage. All the glass items were brocken (i.e table top glass, dressing table glass, etc). And they asked me to pay the dumurrage charge for Rs. 938.00 because the items reached bangalore on 11 th March, so i have to pay the charges for keeping the items in gowdown. Immediately i called customer care toll free number. I have been said that i do not have to pay maoney as the delivery datae is 15 March and it is being delivering on 15 March. But local GATI person was threating me that he will collect the money by any means. I have spoken Ms. Minaskhi from escalation department GATI also, she told same thing that no money has to paid. They are looking into this matter. after two hours and several conversation i feel that no one is taking care and the local GATI person were fiting at my door and suppose to take back the items, person who gave the threat was Mr. UMESH from MAHADEVPURA GATI branch. He tols that he is the all in al for GATI in bangalore do not know customer care and all. Finally i paid Rs. 938.00 to the driver (ANAND) then he unload the items.
This is horrable experience with GATI. I had a very good feedback about GATI so i taken GATI..but i do not recomend any one to avail GATI service. The worst service in logistic wolrd. I have decided to move for legal options might be counsumer court.
Please avoid GATI... you won't get any claim and you will get unwanted headache with the GATI worst employee...
0 comments