Inconsumercomplaints.com » Cars & Transport » Review / complaint: General Motors chevrolet U-VA - Pathetic service offered by chevrolet, subrai motors, Goa | News #234858

General Motors chevrolet U-VA
Pathetic service offered by chevrolet, subrai motors, Goa

After keeping lot of patience i am forced to write you this mail.

I am Rani A. Kamat residing Panjim Goa. I had bought chevrolet U-VA car from subrai motors, Vasco-Goa in sept.

Recently on 2nd march i met with an accident in this car while coming home from office. The car was towed to subrai motors on 3rd march.

It is sad to say that i have got the worst service from your this dealer. n till date my car is not yet ready.

The parts of the car were not ordered on time. i went to the service centre more than 15 times to see whether the any progress in the car. Everytime i have been to the service centre i had to search for the service manager. The behaviour of the dealer to me was very rude.

Every time it was told to me parts are ordered & yet to come. It was looking as if noone was bothered about the car. All were talking in air about giving my car on time.

Last thursday i.e 12th may i got a call from subrai motors after 2 & half a month saying the car was ready.

When we went to get the car, the parts were not fitted only. Remote lock switch & cable was missing. The engine pipes were not clamped properly. The battery was not secured properly. The shield cover coming near the tyres were not put only. The oil in the power steering container was less than the minimum. The coolant level was less. The pipes were not clamped properly. The dashboard was not fitted properly. some old screws were used to fit the dashboard.

After keeping the car for 2 n half a month should i expect my car this way??

is this the service chevrolet offer to customers???

After keeping patience for such long time this was the picture of my car.

i made them do all the above jobs. Is the customer supposed to show the deficiencies to you?? My remote lock cable was misplaced by the service people. & they could not find it.

They told us that except the shielding covers near the tyres, the car was ready & they told us to take the car. They told us that there is no problem with the engine or so. (Also they didnt give us the test drive of the car even after insisting them). We have paid the entire insurance amount to them.

on way back we got to hear some sound from the engine. Also wierd sound was coming from suspension while taking turn. Also The gears were not geting engaged properly. We soon called the service manager & told about the same. They said that they ll do something but they didnt do anything. on monday 17th the car was taken back to subrai motors. After giving so much time also they have not repaired my car properly.& they asked us to pay the full amount.

Another day i.e 20th may when we went there, there was hardly any progress in the work. When asked service manager about the work, he back answered me asking what he is supposed to do... This is the worst service i got from chevrolet. The dealer is not bothered about the customers. After almost 3 months my car work is not done.

i have got many troubles from subrai motors.

Today when i called the service manager, he said that the car part i.e a small bearing is still not come from Baroda. The part was ordered weeks back. If the small bearing a company cant get on time than the company should stop manufacturing the cars. Its shame for the chevrolet as well as GM company. If this way the company continues the reputation which the company has made all this years will go vein one day.

i see chevrolets advertisements regarding the customer service, but i m sorry to say that customers are not treated well by chevrolet company.

i am totally stressed due to such service offered by subrai motors, Vasco-Goa.

i used to always tell my collegues & friends that chevrolet cars are good, but after seeing chevrolet service i will never recommend anyone to buy chevrolet car.

I expect after receiving this mail proper action will be taken against the service dealer so that no customers suffers like me & my car will be ready as soon as possible.

My car registration details are given below:

GA - 07

C - 4657

Expecting your action at the earliest.& hoping that i get my car back soon.

Regards,

Rani A. Kamat

Panjim-Goa

09823141328


Company: General Motors chevrolet U-VA

Country: India   State: Goa   City: South Goa

Category: Cars & Transport

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