Go Air
Refund of cancelled air ticket not received

I had called Go Air on May 17 to claim refund for a cancellation of a ticket (of May 3) done (PNR No PMUBH0).

The customer service representative informed me that on cancellation a voucher is generated which can be used for future bookings on Go Air. This is not informed to the ticket holder when he is cancelling the ticket. The cancellation voucher generated states refund would be credited in 15 working days. After waiting for about 15 days, I called up Go Air and on enquiry was told about the fact of the voucher getting generated. In fact the voucher details are also not mentioned on the cancellation advice generated and getting the voucher details requires the customer to call up Go Air.

All this means, that the airline holds on to the customers money for nearly 2-3 weeks which is not appropriate.

The option (whether to get a voucher or a cash refund) should be given to the ticket holder at the time of cancellation.