I ordered a cellphone on 27th jan at 8:15 AM,
It was an express delivery to be shipped the same day and delivered within 28 hours.
I went through the website where it says monday to saturday working.
I didn't receive any confirmation from anyone till today at 12 PM.
The mail said the order has already been shipped on 29th and will reach in 2-3 working days.
it also said
If it is an express delivery you already received it (IN BOLD LETTERS)
I got the tracking number where the courier company told me that the order is not shipped yet.
the whole thing means they lied on my face, it is a normal courier.
I called them around 28 times and everytime i was put on hold for more than 15 mins. and everytime a different reason.
Reason #1 the call volume was very high sir so we couldn;t ship it.
Reason #2 sir homeshop 18 doesnt wprk on saturday.
Reason #3 sir due to transportation problem it was delayed.
Reason #4 sir we shipped it but the courier company doesnt work on saturday and sunday.
Reason #5 sir the phone was not in stock
Reason #6 sir it is your mistake that u didnt place an order before 27th.
Reason #7 sir the order has already been shipped but the courier company is delaying to deliver it.
I am sick and tired of all there excuses.
the base line is Homeshop18 has kept me in dark that it was an normal coureer not an express coureer.
secondly lied about the shipping date.
I would suggest homeshop18 to be prepared for a lawsuit very soon. Because someone is going to sue your A** big time.
I canceled my flight because there pathetic service.
I am planning to go to consumer court with recorded conversations and the emails that i have as a proof and would ask for compensation for my time and loss of my time and work.
anyone who wants to join me to the court and has proofs of being cheated in any way by this company, then can mail me there experience at [email protected]
Regards
Diwakar Sundriyal
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