From-
Gadadhar Rath
Consumer No-613909
Plot No-1147/2323
Basudevnagar, GGP
Bhubaneswar-751025
[email protected]
Cell-919437160036
To
The Sales Manager (LPG)
State Office, HPCL
ALLOKBHARATI
Saheednagar, Bhubaneswar-751 007
Sub- Non delivery of refilling cylinder in due time.
Respected Sir,
I Gadadhar Rath, consumer No-613909 of SWASTI FUEL CENTRE, Gajapati Nagar (RCMS Campus), M.R Colony, Bhubaneswar-17 would like to intimate that, I have booked on 05.08.2010 for refilling cylinder over phone and allotted number 2703 with reply that the refilling cylinder will delivered to me within 6/7 days but till today I have not been supplied the cylinder though every day got a codified reply that, today you will get the cylinder definitely since 16th August.
Today when I called the Swasti Fuel Centre over phone at about 9.15 hrs the phone receiver has replied the same as earlier and clarified me that, “ though bill has been issued in your favour since 4 days back it is difficult to deliver the cylinder in Rasulgarh area in time”. He advised me ‘ to receive the cylinder from the Godown though provision of door delivery is compulsory for the distributor and nothing will be happened even if complaint will be lodged against the distributor in this regard’ . His reply proves that the mischief attitude of SWASTI FUEL has been approved by the HPCL authorities.
It is therefore, requested kindly make an enquiry on the mischief / harassing attitude of the distributor to save the rights and benefits of the consumer. Your good office did not take any action on my complaint through email dtd 10.08.2010 and 11.08.2010 and compelled me to attend your office physically as this is not the first instance. Rasulgarh is within Bhubaneswar so door delivery by the distributor can not be denied. The Cylinder delivery staff may kindly be instructed to take weight of the cylinder during time of cylinder delivery. A line of reply regarding instruction/ action taken by your good office in this case may kindly be intimated through email to me to avoid filing a case in consumer court.
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