We are Indane customers (Customer no 32875). The distributor is M/s Flame Craft, 538 Block N, New Alipur, Kolkata 53. (Ph 2400 0956/2222/3042 3042/6521 4364)
We booked gas on 23.06.2010 vide booking no. 14639. We have a standing instruction for delivery before 9am between Monday to Friday & anytime on Saturday as both of us are working.
On 24.06 the deliveryman came after the stipulated time, so the gas could not be received. On contacting the distributor we were told that it would be delivered on next day i.e.25.06. But he didn't come.
On 26th i.e. Saturday the deliveryman Mr Sanjib came with a computer generated bill where originally the price was printed as Rs328.70 and one stamped price of Rs365.10 was affixed above it. Surprisingly there was no signature of distributor's representative which was supposed to be. However the deliveryman claimed the stamped one as the price was hiked from Friday midnight.
We tried to reason him and his office -in -charge Mr Avijit (over phone) that the booking was made on 23.06 -- long before price hike and on their part there were two lapses: (1) they could not come within the instructed time & (2) they did not come on the next day in spite of their commitment.
Because of these reasons they can not charge the hiked price.
But they turned to a deaf ear and took the extra amount.
We seek explanation and proper step from the authority.
--Smarajit Pramanik and A.Bhattacharjee, 3B Saket Regency, 29 Ishan Mondal Garden Road, Kolkakata 38, M 94333 14806
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