Ramprasad Chari to IndiGo
show details Aug 9 (1 day ago)
Customer Relations Officer,
Kindly refer your below mail and provided voucher details for future booking by Indigo by 31st August. Kindly note that I went for a booking to Vadodara airport for Indigo flight from Bangalore to vadodara for 7th November for 2 adults by 6.10 am flight. I opted to encash my voucher of Rs 1000/=for overall fare adjustment and pay by my visa credit card of Std Chrtd bank. To my great surprise I was informed by the concerned lady that the offer is only for HDFC bank credit card holders. You may note from your below referred mail that no such condition is stipulated by you. This therefore was a ridiculous thing. Since I was at a receiving end and my booking was unavoidable, I had no other option but to pay full fare of Rs 7570/= for 2 adults. PLEASE LET ME KNOW WHAT YOU HAVE TO SAY ON THIS? I feel I was offered a 'lollypop feeling' against my previous experience of Indigo and nothing else. I was rating Indigo very high with my previous experience and always opted to fly by Indigo but now my last two experiences are conveying me to think otherwise and share my experience with my other business friends.
Finally, I just wanted to convey above to you without any reciprocation from your side. The voucher of Rs 1000/=can be considered as a 'donation' back from my side to Indigo.
R R Chari
Vadodara
On Tue, Jun 1 at 7:45 PM, IndiGo Customer Relations wrote:
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Dear Mr. Chari,
Greetings from IndiGo.
As a goodwill gesture, please find below the goodwill voucher details worth INR 1000. This can be used for any future reservation for any body and on any sector by simply quoting the below details to our call centre executive at 0 9910383838 or by visiting our website www.goindigo.in.
Voucher code:
Voucher number:
Amount: Rs. 1000
Validity: 31st Aug
Other terms and conditions:
The voucher is for single usage, meaning the reservation cannot be cancelled and voucher revalidated.
If partially used for making reservation, the balance amount is forfeited.
In case of any further assistance, please feel free to contact me.
Sincere Regards,
Mohit Arora
Customer Relations
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 12 Haryana
Fax:- 124 406 8536
Web:- www.goindigo.in
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