I wanted to book 3 tatkal tickets from *Madgaon (MAO) to Pune JN (PUNE) *on *03-June* for the *Train Name: GOA EXPRESS Train Number : 12779.* When i tried to book the ticket today 01-June* at 8:00am there were seats available in 3AC on the train for the above date and i did
a net banking from SBI and an amount of 2398 was debited the *Transaction failed due to issues in IRCTC
server*.
Subsequently i called the IRCTC chennai customer care : 044-25300000.
Though there was a very bad response to my queries, i resorted to go
ahead as suggested to re-book the ticket.
I tried a second time to book the same 3AC ticket but again it was
the same, the amount of 2398 was successfully debited from my acount
but the *Transaction failed a second time due to issues in IRCTC
server.
By *third time when i tried to book the ticket there were no seats available in 3AC. *
** *I had no choice but to resort to book an SL ticket to go ahead
with the travel which is scheduled and unavoidable.*
But the scenario was no different again, when i tried to book 3
tickets for SL in the same train again an amount of 925 was
successfully debited from my account and *the Transaction failed a
third time due to issues in IRCTC server.
* *By now there were only 2 seats available in SL, and when i booked
the ticket for 3 the fourth time this time the transaction was successfull.
I tried to check with the IRCTC care that I need a 3AC ticket for 3 people for which i was trying to
book the ticket, as the transaction has failed solely due to technical failure from IRCTC and one of the failed transaction could be considered.
But there has been no resolution, response also there is no response if i call the customer care number.
The site should be revoked as it is not properly tested.
There is no point hosting it as it clearly shows that after 3 failed transaction i booked a successfull ticket and the people in care are not responding to queries Delhi or chennai care number.
It was total a bad experience and repent for the same.
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