False fraud allegations by IRCTC.
Sir,
I had a mail from IRCTC on Thu, 12 Aug:
"It is noted that the following user-id jjjra PNR No:-8132238256 has been filed by
you for TDR through online mechanism. It is informed by the railways to IRCTC that in all these cases person have travelled and still claims for refund are filed. Please inform the reasons for this fraudulent activity on your part. You user id has been temporarily deactivated now."
Let me know what proof does IRCTC has before calling me a fraudster that I travelled on that ticket.
On top of it they have blocked my account on the web site so that I can not even verify which ticket and PNR they are talking about. I do not think they expect me to remember all the PNR numbers for all my journeys. IRCTC has simply assigned me an incidence ticket IRCTC #1357259 and doing nothing about it since 12 Aug.
Please let me know as to how to proceed about the same.
Thanks & Regards
Raj Kumar Jajoo
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