I would like to bring your notice to the possible fraud going on in tatkal tickets booking on IRCTC website. It is widely known fact that the site freezes goes blank or stops responding exactly from 8:00 am onwards for atleast 1 hr. I tried to book tatkal ticket from Delhi to Hyderabad as per the procedure, but all attempts on IRCTC website was wastage of time as site didn't work. I observed that tatkal tickets in all classes (2AC, 3AC, SL) in all trains were gone by 8:03 am. This would be approx 1100 tickets combined for all trains running in a day between Del-Hyd. I suspect below reasons for this mess.
- The website is genuinely busy, but as it is perennial problem then why railways has not acted so far. There are plenty of ways to improve the speed of websites...after all how often do we face problem on Google where millions of hits received every sec.
- Corrupt railway officials deliberately bring down the site at tatkal opening time, so that they could charge extra for booking tickets at counters.
- Agents are using softvalley software for mass bookings. This fraud had already been revealed by Star news (check youtube videos)
I agree that site goes busy at 8:00 am, as many people try to book tickets online, but real culprit is point 2 & 3 mentioned above. 1100 tickets gone in just 3 min looks unrealistic.
IRCTC website and tatkal tickets are of immense use to travellers as now they don’t have to stand in queue at railway counters. But it has cut income of ticket clerks and travel agents. So these losers have joined hand to bring us back to old corrupt days.