IRCTC
IRCTC not ready to accept its fault and refund money

Hi,

I had booked two e-tickets through irctc for date 21-10, Pnr no. 8258362248 and 29-10, pnr no 6459086985 . I got email from IRCTC saying that those tickets have been successfully booked.

When my travel date came close, due to some reason I wanted to cancel those tickets (Surely before the chart preparation). However, I found that those tickets were not available on booked history tab. Due to this reason I was not able to cancel my tickets.

Now its 2-3 days passed above the journey date. I have mailed to [email protected] about this issue.

IRCTC is saying that i should file TDR for the refund.

But if I go for TDR filling, my major amount will be deducted, although there has been no fault from my side.

I request irctc to please understand this situation and refund the whole amount of my tickets.

I will be able to provide what ever proofs irctc requires for this.

Can people from consumer complaints help me for justice.

Thanks

Anjali Sondhi

Email: [email protected]