Dear Sir,
I had cancelled some tickets using the online ticket booking system of Indian Railways. Its now more than 3 weeks after cancellation but still the amount which has to be refunded has not been credited in my account. I checked the cancellation status in my IRCTC account and it shows that the amount has been refunded. On checking the transaction's status in my debit cards's account I found that the amount has not been refunded. The details of the ticket, transactions, and my IRCTC account are as such:
username: bbjo
PNR Numbers Transaction IDs
8164780046 0440314912
8551884664 0440116154
8551881773 0440088720
8551881632 0440087221
I have lost my patience after calling again and again on the IRCTC customer care numbers (011-39340000, 044-25300000). I have also called the corporate office of IRCTC (011-23311263/4) but still i dont get any response. First of all no one dares to answer the phone, and on that the system is so bad that it automatically disconnects you after a certain interval of time. This means just keep calling and praying that someone will answer the call. I also tried to send emails to both `[email protected]` as well as `[email protected]` but all in vain.
The IRCTC website has no instruction about where to go and what to do in case customer care and emails fail. I am in an absolute chaos now and have almost left the hope for refund. It would a real miracle if something comes out of this post.
Regards,
Chintan
0 comments