IRCTC
Train got delayed for more then 8-9 hours still full amont isn't refunded since last 1 year

Dear Sir/Madam,

We have booked a ticket from IRCTC site, for a train (Train No: 12129) in 3A compartment on 11-1 from PUNE to HOWRAH but as the train was running late by 8-9 hours my husband raised TDR on March 18 for the PNR : 8407242136 to get the money back.

The train was running late for more than 3 hours ideally 100% amount should be refunded but we got only 50% of the total fare and its more than a year now, they have not refunded our money.

So please look into this matter and help me in getting my money refunded. I am providing you my ticket detail.

Transaction Details

PNR Number: 8407242136 Ticket Type: eticket Transaction ID: 0295255928

Booked On: 11-1 Class: 3A Internet Service Charge: Rs 20.00 Date Of Journey: 18/3

Railway Zone: SER Bank: ICICIBANK Total: Rs 5580.00 Train No: 12129 Ticket Charge: Rs 5560.00

From Station: PUNE JN (PUNE) Quota: General To Station: HOWRAH JN (HWH)

IRCTC Zone: CCM/Refund/SER 14, Strand Road, kolkatta-700001

TDR Details

Reference No: ekt2011031802296341

Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled

TDR Status: Forwarded To Railway

Refund Amount: Rs.2780.00

Please find below the mail we have received from the TDRPROCESS Team from Railway but nothing is working out. Please look into the issue as you can see we are following up with the irctc team since long but the full amount has not been credited yet.

Many Thanks

Rgds,

Smita

On Fri, Apr 8 at 9:54 AM, wrote:

Dear Customer,

Sorry for the inconvenience. Kindly note that the refund amount of Rs. 2780/- against PNR No 8407242136 has been refunded to your account on 24-Mar. For another refund we have sent letter to SER Railway on 8-April stating that 'Train Late More Than Three Hours and Passenger Not Travelled.', so please reopen the case and grant the refund as per rule. As soon as refund, if any, received it will be credited to your card account. With regards, TDR PROCESS TEAM

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