The following notice was served on the Kingfisher by email and speed post on 15th Sept.
While Kingfisher's so-called Guest Care officers have refused to settle the amount, the
Jet Airways phoned to say that if the issue is not resolved they would help me if the
matter is taken up legally..... Hope posting this complaint hear will attract Mr. Vijay Mallaya's
attention and the issue will be resolved without going to Consumer Court, as he promises
that the flier should demand the best from his ONLY five star airlines.
Chairman, Mr. Vijay Mallya
Kingfisher Airlines Ltd.
Kingfisher House, W.E.Highway, Vile Parle East, Mumbai 400099.
firstname.lastname@example.org / email@example.com
Chairman, Mr. Naresh Chandra
Jet Airways Ltd.
S.M.Center, Andheri-Kurla Road, Saki Vihar, Mumbai 400059.
firstname.lastname@example.org / email@example.com
NOTICE BEFORE TAKING ACTION AGAINST YOU
In issue ID 262697 not resolved satisfactorily
I made a complaint to you on 25th July, 2010 re: serious deficiency in service, as per your promise that the Kingfisher passenger must demand the best and write to you if not satisfied. From your office Randall Fernandes acknowledged. Later Caroline Pereira, Manager - Guest Commitment kept sending me routine replies, showing her commitment to your inefficient staff rather than to the guest. Since I was not happy with her routine replies, I warned her vide my email of August 16, 2010, to which there is no response. Hence, this notice.
Briefly the complaint is :-
(a) On 6th July, 2010, I flew on Kingfisher (IT305) which left Mumbai at 12.40 (instead of at 11.20 AM) and reached Delhi at 14.45 (instead of 13.30 hours).
(b) Because of this avoidable delay or inefficiency of your flight crew and ground staff, I missed my connecting flight from Delhi to Gorakhpur (Jetlite S2-6125) departure at 3.00 PM.
(c) Jetlite realized my tight schedule and inconvenience that would cause to me because of only one flight a day. So, they endorsed me on flight IT 3635 - Delhi to Lucknow, departure 17.40.
(d) Kingfisher did not make any arrangement from Lucknow to Gorakhpur by road, eventhough it accepted the Gorakhpur fare from Jetlite – which is a higher fare.
(e) I do not know whether Jetlite paid you only the Lucknow fare and pocketed the difference, I am also sending Mr. Naresh Chandra, Chairman, Jet Airways a copy. If, because of your recalcitrant attitude, the matter goes to Consumer Court, I will make them OP 2.
(f) If your flight was not delayed and if your staff had worked as per the norms laid down by you, I repeat, I would not have missed the Jetlite flight and would have reached Gorakhpur on time. And this complaint would not have arisen.
(g) Because of laxity of the so-called five star airlines, I reached Gorakhpur, on 7th July at 3.00 PM, instead of 6th July at 4.00 PM, totally exhausted.
(h) As a result, I had to hire an air-conditioned Innova and spend Rs.5000/- towards hire charges and tips to drivers to drive through unsafe UP roads in the night.
(i) Not only I missed the Press conference, but other important engagements in Gorakhpur on 6th July and my local host had to incur additional expenses to reschedule the Press conference, which also caused delay in our entire program of 7th July.
Put yourself in my shoes and tell me how you would have dealt with your clumsy, inefficient, highly irresponsible staff. Therefore, Kingfisher not attending to this serious lapse, amounts to cheating, and an unfair trade practice.
Vide this notice, I request you once again to reimburse, Rs. 20, 000/- the actual losses, as under: -
1. Rs. 5000/- spent on car hire from Lucknow to Gorakhpur, including tips to two drivers.
2. Rs. 5, 000/- towards expenses incurred in rescheduling my Press conference.
3. Add Rs.10, 000/- suffering due to delay, detour, unsafe road travel.
You may recover this amount (Rs.20, 000/-) from your staff who bungled, so that in future they will be more responsive to customer care.
Please reimburse the losses within 7 days from the receipt of this notice. If you fail to do so, I will be constrained to take appropriate action against you through the authorities governing you and claim higher compensation for further loss of time, legal costs, etc.
Dr. Leo Rebello
28/552 Samata Nagar, Kandivali East, Mumbai 400101.
Telephone: (022) 28872741.