Dear concerned,
On 25.01. between 04 pm to 7 PM, while was trying to book some tickets from your website through my State Bank Debit Card, there was a 'transaction error' and eventually, the tickets could not be booked.
However, when I checked my account balance, shockingly it showed a debit of an amount of Rs.9458/-, though there were no tickets booked.
Details are:
SBI A/c No: 66011-388035
A/c holder: Avneesh Garg
Debit Card No: 6220-1860-3360-0013-481
Bookinig was tried to be made on: 25.01.2010
Booking was tried to be made for the 04:15 PM flight of 01.02.2010 from Pune to Delhi for two persons.
the contact number given for the said booking was 9229281277 and the email id given was - [email protected]
Therefore, you are required to refund the same immediately under due intimation to the undersigned.
Secondly, on making further search I have found that this is not something new for your site and a number of persons find this difficulty, more than often.
I also got to know that though, the concerned airlines may not be having a Debit Card payment facility, yet your website tries to have such payment made from your internet own resources, without having any tie upwith them in this regard. For this you impliedly represent to the customers that you can provide a Debit Card payment facility even for such airlines which do not have one.
However, actually, due to there being no such arrangements between you and that airlines, customer end up losing there money and you either usurp their money, on account of there not coming to know such cheating by you or by bluntly refusing to the refund the same leading into a litigation.
You, in any case, do not refund the amount within a reasonable time and enjoy earning interest on such amounts for at least 7 days.
Accordingly, I think this is high time you should mend your ways otherwise, the undersigned shall be constrained to initiate appropriate proceedings against such malpractices of cheating, for the costs and consequences of which you shall be wholly and solely liable.
Lastly, I also believe that once you have charged an amount, which you ought not to have, it is your responsibility to refund the said amount by yourself, or contact the concerned customer informing him the same with your proposed action of rectification, immediately.
--
Regards
Avneesh Garg
Advocate and Counsel
91-9818479699
0 comments