I wish to bring to your kind notice that I own a Maruti swift car bearing registration number TN: 20 AP: 0943, I get my car serviced regularly by Maruti Service Masters (MSM), Chennai. The service at MSM, Chennai is very disappointing.
My major complaint was noise in the right suspension, he informed me over phone that the suspension is damaged and it has to be replace and the cost for the same is around Rs.15, 000, I was shocked to hear this, because this complaint was launched by me on 31.05.2010 to Maruti about the negligence of MSM, Chennai and after company’s intervention they have informed me that the complete set of suspension is changed and the problem is rectified. (During that period my vehicle was in extended warranty). Now Mr. Suresh, service Advisor said that they have not replaced the complete set of suspension, they have only replaced the link rods, which a part of suspension. Now he is informing that I have to replace the complete set to rectify the problem and it will cost around Rs.15000.00
I am really upset the way the maruti service stations cheat us technically during the warranty period and making us to spend after expiry of warranty.
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