August 25
Messrs
Maruti Suzuki India Limited
Palam Gurgaon Road
Gurgaon – 122 015
Attn: Mr. Pankaj Narula – Executive Officer (Service)
Dear Sir,
Subject: Poor quality of periodical services/support & resulting damage to the vehicle
REF: - Invoice No. : Date: 20/08 (Delivery of vehicle)
Job Card No. : JC10049211 Date: 19/08, 11:36 AM
Reg. No. : DL7CE0807 Mileage : 63085
Modal: MARUTI Alto LX
Customer id: I 092828243
Chassis No. :326901 Service Type: Paid Service.
Dear Mr. Narula,
Greetings to you,
My car was running fine before I went to Maruti Sales & service (Delhi), Naraina Indl area, Phase-1 for a routine service. We are regular subscribers of maintenance /repair services of above mentioned outlet/station for three of our Maruti cars (2 Wagon R and 1 Alto).
My recent visit was a nightmare & can be a lesson for more than million of loyal Maruti customers. This time I paid Rs.4325 for normal check-up, along with change of engine oil, break oil & gear oil. Mr Sapan Kr. Sarkar was the service advisor assigned for the job. At the time of Delivery (20/08/10) he told me that vehicle is working fine but he found some trace of engine oil in coolant box. I told him to check if some problem is their or can arise in near future. He assured me that they had a thorough check of machinery and car will run fine. Although, I can come down for a check after 1000 km or one month, if needed.
Now just 4 days after getting my car back with their assurance (yesterday, 25/08/10), I have to stop midway due to heavy smoke & foul smell coming out of engine of car. I called Mr. Sarkar & his office several times for assistance at the time of this mishap. but of no use. Somehow, I managed to get a tow support from a friend’s car to reach the same service station again. Now they want me to pay between Rs.12, 000/ to 27, 000/ or even more, depending upon damage occurred. Moreover they don't have their mechanics available even today (26/08/10) to check the car. Now my vehicle is lying unattended at the mercy of Maruti service station staff (Maruti Sales & service (Delhi), Naraina Indt area, Phase-1) from last two days (with Job card number JC10050091). There was also some disparity in mileage mentioned on two job cards as compare to actual distance traveled in these four days.
My question is why should I (a customer pay for any kind of damage/loss occurred due to negligence of Maruti service staff. Although I am also forced to bear cost of managing without my vehicle for number of days. I already mailed my comments through feedback form available at Maruti service station. Pls. check and acknowledge.
This e-mail is sent to you to make sure your valued customers are served better. We have a lot of Faith in Maruti and I believe my grievance is addressed at the earliest.
You can get in touch with me @ 9910800280
mail ID: [email protected]
Thanks & regards
Sanjeev Bhakhri
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