I am Nirmala Salvi consumer of Bharat LPG bearing cons. No.1183 of Om Vinayak Gas Service, (Ph: 2822 1213), Mahakali caves Road, Andheri (E), Mumbai-93.
We have done booking on 7th June, on 19th June, Cylinder Distribution Person came to our house, but that time, we were not at home, so he sold that cylinder to one of the Hotel near to our home. When we came to know about his arrival, we met that person on same day near that Hotel. That fellow told us, he will provide Gas Cylinder on next day.
But we didn’t received Cylinder in entire week after doing so many follow-ups. On 26th June we visited Distributor’s office. The leady told us, she will provide us cylinder on next day. We are continuously doing follow-ups with them, but still we have not got LPG Gas Cylinder.
They should understand, that we are paying for Gas Cylinder & they are not offering Gas Cylinder at free of cost. We have other works to do, it’s not possible to do continuous follow-up. They are selling cylinder’s to other’s at higher rate & earning the profit. If they are coming to our place to deliver the cylinder & if owner of house in not present during that time, then it’s not fault of House owner, because we are unaware about arrival of Gas Cylinder Distributor Person & we can’t stay at home for entire period till we are not getting Gas Cylinder.
Kindly look in to this matter. This shows poor service of Distributor and due to which name of Bharat Gas will also Spoil. Because people may think, that this is Monopoly of Bharat Gas as there are no competitors in Market, they are not providing Good Service to Customers.