IRCTC Claims that the Tatkal service will and is for the general public to purchase. Well, it is far from the truth. There are touts and brokers who are taking tickets away. I wish I had an evidence to prove my statement.
Also, IRCTC says, consumers can book Online Tatkal tickets, but, whenever I have tried it, the site has been always down and showed this message "Service Unavailable". For this reason, I could not book tickets for my parents on a Tatkal Quota for the Christmas Holidays.
I Hold no grudges against the IRCTC, however, whenever a word has been committed for the General Public it should be maintained and followed religiously. Since I did not get any email for IRCTC Grievance Cell, so I posted my issue here. This is a matter of concern, when it comes to a priority of travelling for the passengers.
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