Myself Anand Jaiswal I purchased a new Tata Aria Model from Brindavan Shelters Allahabad Road, Kanpur on 28/08/2011. Since the day I purchased this car I am very much upset and i am shocked how can a Tata product can be like this.
The day i purchased the said car I gone on a trip of 50 K.M. and its heavily smokes. I immediately contact to workshop then they say to come next day.
I go to workshop next day and after 2 days they said its now OKAY and then I come back with my car.
But they were unable to solve my problem and this problem persists again and again 20 times in six months.
And all time my time consumes between workshop and home.
After a long harassment finally they said that there is a manufacturing defect in your car and finally they changed the clutch plates of said item.
Then I amazed the problem of smoke cant wave off but a new problem of Gear is persisting.
Again they took my car to workshop and changed Gear parts.
Then finally when after changing the gear parts I go to market with my new Tata Aria but again I shocked It didn’t move nither forward nor backward. Because the gear system was not working at all.
I was with my family at that time.
Then I called to workshop again on 28th December 2012 and they took my car again in their workshop.
After that next day I called to workshop for my Tata Aria status.
Then they said, “the maintenance is under process and we called a upper technician from Pune. As he reached they will inform me the status of my car.”
Then immediately I called to Pune Customer Care and they inform me that the status of my car is Accidental in their record through Kanpur office and for further information do contact to your local customer care.
I was surprised because till date my car never get any type of accident ever. After that I made a call to my local Customer Care and they said that they will give me the resolution within 48 hours but till date no body contact me neither from workshop nor customer care.
What to do I am typing this complaint in hope that Tata motors will refund my whole amount with till date interest.
I think they gave me a defected piece. They cheated me
Now i am not sure what to do. You suggest me. Please take immediate action.
My details are as follows:-
Anand Kumar Jaiswal
Address:- 32/69, Ghumni Bazar, Kanpur
Postal Code-208 001
Mobile Number- 9415043068
car number- UP78 CL 2251
car purchased- Tata Aria
Date of purchase-28/08/2011
Purchased from Brindavan Shelters Allahabad Road, Kanpu