Dt. 30.04.08
To,
G. Dasgupta
President & CEO
Dear Sir
It is hereby regret to inform you that I had purchase IFB Washing Machine 7 kg Digital from Sales Corner in the month of Feb’07 and typical problem has started after six month of purchase
I made complaints not less than 12 times but till date machine is diving same problem. Machine stops automatically before 20 minutes of time set of 2 hrs. Machine once again automatically starts after 30minutes and goes up to 2hrs. So total wash time become 4hrs instead of 2 hrs.
I had complains our vadodara service center, several of time Mr. Dinesh & Mr. Deepak Parmar from Vadodara Service center had check and change the circuit of machine but there is no solution, both are seating for 2 hours with machine but same problem was not solve. I complaint at Ahmedabad office Miss Divya & Mr. Brijesh is their but there is no response from them and I had also complain on call center before one month back and talk to Miss Sunita & Mr. Prakash (Call Center Manager), they told me that they are sending a company Engineer for repairing but I regret to inform you that their is no visit from your company Engineer.
On 18th April’08 Mr. Dineshbhai from Vadodara Service Center was visited and check the Machine at that time the same problem in machine, he told me that we replace your machine and give you a new one. After his visit we called Mr. Dinesh several time but there is no response from them.
I request you to Kindly instruct technical staff suitably to solve the problem permanently or I request you instruct service branch to replace the whole unit as it is still under warranty.
The detail of Machine is under
Sr.no. 06-100951-10
Purchase Date: 28.02.07
Hope that my problem will be solved, as you will intervene in this issue. If there is no response from your side I will file case in consumer court against company.
Thanking You
Jignesh Pathak
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