I have purchased one desktop PC on 23 July of Dell from Kings Electronics, Nerul, Navi Mumbai INDIA.My keyboard is not functioning since 15 days. My work is held up.
I have reported this to the dealer (Kings Electonics) and they have given me customer care numbaer of Dell to lodge a complaint.
I lodged the complaint but no action has been taken till now. They kept mum for more than 48 hours. Then I get forced to call them again.
Their customer care procedure is not friendly. First of all they try to frustrate their customer to keep on hold and more over followed by instruction to press this or that number many a time.
Their customer care people start bombarding all technical question which as a user you are not suppose to know.
If they are giving warranty then whythey are not sending their people for remedy else just tourture your customer to not to ask for warranty what you have promised at time of purchase.
You think once you have sold and got your money your responsibility ends.
This attitude will not yield you reapeted customer. And, one customer can make lot of difference to your business, please mind it. This is a business truth.
S.S. Ranjan
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