Inconsumercomplaints.com » Computers & Services » Review / complaint: DOMO SLATE N8 SE - Defective DOMO Slate N8SE supplied by HOme SHop 18.- support ticket 73631779- Complaint # 73930665‏ | News #350904

DOMO SLATE N8 SE
Defective DOMO Slate N8SE supplied by HOme SHop 18.- support ticket 73631779- Complaint # 73930665‏

I Had purchased a DOMO N8 SE tablet & Domo nCase K6 Mini USB Connector Keyboard Cover For Domo Tablets. After 2 days the device failed to start & i contacted DOMO customer care. They informed me to flash the device my downloading the software from their website. After I Flashed the device 2 times the device still had starting problems.

I again contacted DOMO customer care & they told me to ship the Tablet to Mumbai which i did on 9th August via Blue dart AWB no. 39908066811. The device was received by them. After checking the device, they found that the motherboard was defective & informed me that the same has been changed & the device has been working properly. So it was shipped back to me on 17th August.

After I started the device it is going directly to lock in Mode & i tried to slide the lock but it was not working. I again started the device & tried to access it. But if i click on any Icon, It does not respond.

I have DOMO customer care & Home shop 18 Customer care to refund my money as I am not dis satisfied with the service provided by them. But they have failed to do so, citing that the product cannot be replaced & that i have to contact the DOMO Customer care directly.

Ticket Thread

Sat, Aug 4 8:23am

My have received my DOMO N8 SE, just 2 days back. i tried to start it by pressing thepower button for 2 secs, But only the initial screen showing DOMO logo lights up. does not go any further than that. this was brought through HOme Shop 18 invoice no is HS18/JULY005540, SUPPLIERS REF. NO. is 45957565

Regards

Freddie Pinto

mobile nos. 7588444676, 9545859625, 0832 2884449.

Sat, Aug 4 11:20am - Jabir Khan

Dear Freddie Denis Pinto,

Please check below link for Domo Slate N8 se Flash rom

http://domoindia.com/download/N8SE/DOMOSlateN8SEFirmware.zip

http://domoindia.com/download/N8SE/InstructionsToFlashSlateN8SE.zip

In case of any more queries, please feel free to contact us on our helpline number:- 022-43471234/5/6/7.

Thank you,

DOMO Gadgets Support Team

Sat, Aug 4 11:43am

I am getting the following message when I click on the link:

Forbidden

You don't have permission to access /download/N8SE/DOMOSlateN8SEFirmware.zip on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Regards

Freddie Pinto

mobile nos. 7588444676, 9545859625, 0832 2884449.

Sat, Aug 4 11:44am

Forbidden

I am getting the following message when i click on the link:

You don't have permission to access /download/N8SE/InstructionsToFlashSlateN8SE.zip on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Regards

Freddie Pinto

mobile nos. 7588444676, 9545859625, 0832 2884449.

Sat, Aug 4 12:37pm - Jabir Khan

Dear Freddie Denis Pinto,

Mam we have tried and it's working fine as well getting download.

In case of any more queries, please feel free to contact us on our helpline number:- 022-43471234/5/6/7.

Thank you,

DOMO Gadgets Support Team

Sat, Aug 4 1:25pm

i have shown you the message that it is not getting downloaded. May be for you it is..NOT FOR ME.

what is the other option???

Thank you.

Sat, Aug 4 1:43pm - Jabir Khan

Dear Freddie Denis Pinto,

Mam we tried to call you on this number (758) 844-4676 but there was no response from your side, Please visit our web site WWW.domoindia.com/support click on downloads scroll the page link given for Domo slate N8se download from our website it's working fine.

In case of any more queries, please feel free to contact us on our helpline number:- 022-43471234/5/6/7.

Thank you,

Sat, Aug 4 1:27pm

i have tried even pasting the link in the browser.

Sat, Aug 4 4:02pm

i have tried calling ur helpline nos..but it says cannot answer ur call as it is not office hours. But i have called at 15:52 hrs.

Further i have a Windows 7 operating system & i have downloaded ur filE "DOMOSlateN8SEFirmware_WithExtraDonglesSupport" FROM UR WEBSITE. now when i try to extract the file to my pen drive it shows only one folder."DOMOSlateN8SEFirmwareZTEMF190Support". All the files are not visible. will the installation work??

I am available on the above mentioned phone nos now..

Sat, Aug 4 4:22pm

your nos 022=43471235 is coming busy.. rest all nos say..that please contact during office hours. Now the time is 4:22pm.. what are ur office hours??

Sun, Aug 5 12:07am

I have flashed the device 2 times based on the details given on website" How to flash etc.

1st time the screen started to behave abnormally..when i used to click on one icon other app. opens & then the device hangs.

2nd time when i flashed, i did the touch screen calibration & tried to change the date & time on my device, but it has permanently hanged & is not responding to even the back or Keyboard buttons.

I am fed up with this device & want to return it back.. Please do the needfull..As i am a very gadget savvy man & have 1st time in my life come across such unresponsive gadget.

Regards

Freddie PInto

mobile nos. 7588444676, 9545859625, 0832 2884449.

Mon, Aug 6 1:32pm

I am waiting for a call from you, as I have tried calling allyour nos..but all lines are busy!!

PLease give me a call back.

Mon, Aug 6 2:01pm

As per the telephone conversation with Mr. Feroz Shaikh, He has instructed to send the Tablet Back to your bombay office & they will Flash it & Inform us the status before they dispatch it back to us...

We confirm that we are not happy with the device sent to us as it seems to be a defective device & will work for 2 days & then again be a nuisance.

Please Note that we have also purchased a DOMO N Case k6 (with keyboard) & if this device does not work than we have to return that as well.

So please inform us before dispatching it.

Regards

Freddie Pinto

[email protected]

7588444676, 9545859625, 0832 2884449

Instead of that we want

Mon, Aug 6 3:51pm - Jabir Khan

Dear Freddie Pinto,

Madam we haven't receive your device and when we will receive your device we will inform you.

In case of any more queries, please feel free to contact us on our helpline number:- 022-43471234/5/6/7.

Thank you,

DOMO Gadgets Support Team

Sat, Aug 11 10:25am

I Have sent the device via Blue dart AWB no. 39908066811.

PLease update if you have received the device

Sat, Aug 11 10:43am

Please note that the deviced has been received by Mr. irfan as mentioned in the blue dart tracking website.

Waybill No : 39908066811

Pickup Date 07 August

From Goa

To Mumbai

Status SHIPMENT DELIVERED

Date of Delivery 09 August

Time of Delivery 11:34

Recipient Irfan

Regards freddie Pinto

7588444676, 9545859625, 0832 2884449

Sat, Aug 11 1:06pm - Jabir Khan

Dear Freddie Pinto,

Sir we have received your tablet soon we will update you.

In case of any more queries, please feel free to contact us on our helpline number:- 022-43471234/5/6/7.

Thank you,

DOMO Gadgets Support Team

Sat, Aug 11 3:54pm

further to the telephonic conversation, I am interested in DOMO SLATE X3D, Please let me know the price difference As I have returned the N8 SE tablet due to defect & I am not interested in this tablet.

Secondly, I had also purchased "Domo nCase K6 Mini USB Connector Keyboard Cover For Domo Tablets, Please advise if this is compatible with DOMO SLATE X3D as I understand that X3D has Mini USB 2.0. Will it require a convertor? Otherwise I will have to return this & adjust the price in the new tablet I intend to buy.

Please also advise if I can do the difference in payment, when the product is delivered to me.

I have also spent Rs. 500 to courier this DEFECTIVE product to your head office.

Regards freddie Pinto

7588444676, 9545859625, 0832 2884449

Sat, Aug 11 4:16pm

I have found out from Home shop 18 that the DOMO SLATE X3D costs Rs. 6990 & following items are availbel free inclusive of the price: DOMO nClose Skin DOMO nCase Sleeve DOMO Enthral Q7 Metal In-Ear Earphone usb convertor.

Regards freddie Pinto

7588444676, 9545859625, 0832 2884449

Mon, Aug 13 3:53pm - Jabir Khan

Dear Freddie Pinto,

Sir as per our telephonic conversation, We have received your tablet and solved your device problem now it's working fine soon we will dispatch your tablet.

In case of any more queries, please feel free to contact us on our helpline number:- 022-43471234/5/6/7.

Thank you,

DOMO Gadgets Support Team.

Tue, Aug 14 10:13am

Please note that i had been informed by your DOMO headoffice that the mother board of the tablet was defective & hence has been changed. Please also note that it is very unusual for motherboard to be damaged in a new product which was received by me & sent back to you within 2 days of receipt. I am afraid that this problem will reccur in the future & i will not be getting the true value for my Money which i have invested in this tablet. to this i would like to state very categorically, that I am not interested in this tablet & will be returning it back to Home shop 18 & claiming refund for the same.

Further to this I had posted a message on your website which has been deleted by you.

I will also approach the consumer forum & take legal remedies if required to claim the refund from you.

Regards freddie Pinto

7588444676, 9545859625, 0832 2884449

7588444676, 9545859625, 0832 2884449

Tue, Aug 14 1:31pm - Adil Shaikh

Dear Freddie Pinto,

We have solved your problem there was the some minor problem and you will not be having any problem in the future because our engineer have personally tested it and the product is absolutely working fine. And we have already dispatch your parcel.

In case of any more queries, please feel free to contact us on our helpline number:- 022-43471234/5/6/7.

Thank you,

DOMO Gadgets Support Team.

Tue, Aug 14 3:49pm

Please provide the AWB no & courier name, through which u have dispatched the device.

Regards freddie Pinto

7588444676, 9545859625, 0832 2884449

Tue, Aug 14 4:03pm - Jabir Khan

Dear Freddie Pinto,

We have dispatch trough Fedex courier company please check the docket number, 8009 9650 0029.

In case of any more queries, please feel free to contact us on our helpline number:- 022-43471234/5/6/7.

Thank you,

DOMO Gadgets Sales Team.

Fri, Aug 17 10:27pm

This is to INform you that i have received the tablet today at 19:00 hrs. As soon as i reached home I charged & started the tablet. It started & went to lock mode directly. Thereafter I tried to slide open the lock & it would not slide & therby the device remains lock. Thereafter I tried to power it off by holding for 2 secs, it shows the device options screen & even if i click on power off it goes to aircraft mode. also If I try to click on any Icon it does not respond.


Company: DOMO SLATE N8 SE

Country: India

Category: Computers & Services

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