I would like to inform you that I purchased an a Lenovo laptop in Nov from South city, gurgaon. Primarily it was having 1 year warranty period which was provided by company itself. After the warranty period was yet to going over, I received a call from Aforeserve.Com Limited from NOIDA office in November "2010" and they informed me that they will extend my Laptop service warranty for 2 years if I pay Rs. 6500 to them then I could get free service from service centre along with some other benefits which is valid across India for 2 years. They said that they will send a collection agent to my place and will collect the money. Next day i gave the cheque of rs 6500 in favour of aforeserve to your representative at my home in gurgaon.
The representative told me that I will receive a call and a confirmation kit from the company through the email and also will get hard copy of all the documents via mail. But till now I did not get any email or call and also My service warranty did not extend for 2 years till now.
In between i was in japan, i gave a call to them from there also and they assured me that it will be updated, when i returned back i saw that my laptop is not working and my brother told me that the customer care is saying that there is no extended warranty on this laptop. Parellely i have mailed the same toconsumer court also with all money transaction details.
Please help me out, so that this issue doesnt stretch more.
Regards
Ashish
9711110540
Regards
Ashish
9711110540
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