Dear Sir,
We have purchased Acer 4740 laptop from Datacare on 18th June. (copy enclosed). This Acer laptop we have sold to NRG Industries on 23rd June. The customer came back to us on 29th June with the complaint that the laptop is getting restarted within 10 minutes time. We immediately reported the problem to Datacare. We sent the laptop at your service center. Your technician requested us to visit Acer Service center and assured us that at service center we will get the laptop repaired in one day time. Accordingly we handed over the laptop at Acer service center on 30th June. Now it is more than 10 days we have not received the laptop. Whenever we call at the service center they are not able to tell us what is the exact problem.
In the meanwhile the customer is not ready to accept the repaired laptop. He is asking for the replacement piece. The customer has given us post dated cheque and he is saying if he do not get the replacement he will stop the payment. Even he has said that he will go to consumer court as well. (in spite of this we assure you that the PDC which is given by Asian Data to Datacare will get honored)
Just because of the relationship we have with Datacare we manage to pacify the customer so far.
I am having communication with Mr. Deepak Lohar for the last 10 days almost every day. I have requested to take the matter seriously and put the request for the replacement piece. But I don’t what is stopping him from claiming a replacement piece from Acer.
Once again I thank you for the co-operation so far in this matter.
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