Inconsumercomplaints.com » Computers & Services » Review / complaint: Acer - Poor ater service | News #43039

Acer
Poor ater service

From satish vinayak

to [email protected]

cc [email protected]

date 24 September 10:40

subject please care to respond

mailed-by gmail.com

hide details 24 Sep (9 days ago)

Dear Sir/Madam,

I have purchased ACER Laptop Model 4736-Z bearing sl no- LXPFZOC018935353E11601 and another identification no as BT006030419330C165B204 on 16-01 .(copy of proof of purchase submitted) And the laptop was working fine till 25-8 when to my surprise it refused to boot and I had lodged a complaint with customer care vide no - 082610-317 and have subsequently handed over the laptop to you, later i was informed that the laptop had developed issues with mother board and as the laptop is in warranty would be replaced and i have patiently waited till 7-9 when the laptop was handed over to me.

Adding to my agony the laptop, after replacing the mother board again refused to load the os on 11-9 and i have again lodged a complaint with ACER Customer Care vide no 091310-65 and have again handed over the laptop to you on 13-9, now to my surprise your competent engineer first identified the issue to be hard disk and later after 2 days changed the version stating that the issue lies with the mother board.

Since then i have been regularly following up with you regarding the status of the said laptop and further as per your advise have also spoken to one Ms vinoda on 040-39156803 on 23-9 and she promised to keep me updated about the status of the laptop by evening 6.00pm, which as usual she failed to respond to me and when i tried reaching you by 6.30pm on 040-23712598/04066562902/04066562903 i was informed by your staff that you have left for the day.

And today i.e 24-9 have spoken to Vinoda on the above said number and she has assured me of fixing the issue with out confirming the date.

Could you Please be kind enough to explain me, "how can the mother board develop issue with in 5 working days after replacing it, and if so what are the quality parameters ACER india is following? " now i am afraid about what would happen when i receive my laptop is the BIG Question which still stands unanswered.

--

Thanks & Regards,

Satish Vinayak

91-9246184692


Company: Acer

Country: India   State: Andhra Pradesh   City: Hyderabad

Category: Computers & Services

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