I bought an acer monitor (H193HQV) on June 19 and the monitor got spoilt on 30 June for which i lodged a complaint on July 1.
Acer has given the number of a call center for india on their warranty card. When called on the number it takes them approximately to come on the line. However after someone responding to the call, the person said that this number is not for taking complaints for the monitor and gave an another number. When called on the other given number the same incident happened and i was given yet another number.
In this way i had to call up 5 times (waste 50 minutes) before i got through to the proper complaint center. After taking the details of my complaint the person who took the complaint said that their server wasnt working and someone would call me within an hour. However no one called. 5 hours after making the complaint the 1st time when an another person responded, i came to know that the complaint wasnt recorded the first time. This time after recording the complaint (time 3:08 pm) and given a case id (5076) i was told that someone from sysnet global technology would contact me within 24 hours. No one contacted me from the said company and after calling the acer helpline again i am told that my complaint was recorded at 5:45pm and not 3:08pm. Even tough 24 hours had passed till then and there was no response. As it was a saturday i was told someone would contact me on monday. However monday (July 4) was the same story and no one contacted me during the entire day. How many days is it going to take them to send a person to check the monitor or are they ever going to call?
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