I recently transferred my gas connection from DK agencies, Jayanager, Bangalore to Benaka Agencies, Rajajinagar, Bangalore. I booked for refilled cylinder through TOMO services by sending an SMS. I was happy to receive the reply "Booking Registered. Booking No.1 Booking Date:31/3 Time:12:08AM. Powered by NEIT". I thought finally there is use of technology in utility services arrived. It was only short lived as I happened visit the office of Benaka Agencies on 1/4 and checked upon the booking status. They bluntly informed that they don't use TOMO services and any booking done through is not valid. My attempts to reach the main Indane Gas office at Unity Building in Bangalore was a futile exercise as their number was always busy (not even once it got connected in 3 hour period that I tried in the afternoon). If this service is not valid then why did they cut money for each SMS and also given the misinformation that booking is registered. Now, I lost not just 1 day but 4-5 days as the service (supplying of cylinders) from Benaka Enterprises is very bad (experience of other customers). I really want this SMS booking to work as it saves time for people who keep on calling the distributor's phone and gets the reply that it is busy... But if it can't work then don't fool the people by wasting their time and money. Please make Indane to decide on this service and let all the customers of it know.
Thanks.
0 comments