Dear Sir,
I have purchased a Aquaguard Total Enhance RO one 12/4. It started giving problem (continous flow of waste water) and I got it replaced with another machine after 3/4 days. The new machine also was giving the same problem. One technician came on 19/4 and opened the BRAND NEW machine. He said there is some loose contact or something inside. The problem is not fully resolved now. Still there is waste water leakage in the machine (even after the tank is full).
I fail to understand why the brane new machine is givng such a problem and why I should pay for the faulty machine. When I asked the Aquaguard Office, they are saying that it happens in some machines (5 in every 500 machines or so).
Luckily I have paid only Rs.5000/- as advance. I have informed the Sales Person that I will pay the balance amount only after I am fully satisfied. THE ONLY SOLUTION IS GIVING A NEW MACHINE WHICH WORKS TOTALLY GOOD OR A NEW MODEL MACHINE.
For your information, many of my friends had asked me to go for local brand (plenty of local brands are available and the service is also very good). However, I was very specific with Aquaguard because it comes from a world renowned company "Eureka Forbes".
I hope my problem will be attended to immediately to my fullest safisfaction.
Thanking you
Yours sincerely,
Radhakrishnan
8754498716
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