Dear Sir,
We bought a cooktop CGX3 and some other articles from M/s VK Electricals Shakkarpur on 24-11. The gas stove was installed by your representative at our place 163, Ankur Apartment Delhi -92 subsequently.
While cooking on 3-1 the top plate suddenly burst with the sound of a cracker exploding. Smell of burnt rubber spread around. Glass pieces flew like splinters around.. Scared my daughter in law ran out. We did clean up job.
Your all India toll free number was un cooperative and useless. They do not register complaints. They say it is meant only for Bombay. We tried to contact your customer support at Pandav Nagar. They gave us the number of Mr Radheshyam - as thy do not service the cooktop. Sh Radheyshyam was reluctant to service same day or send some person. He did not even give us the complaint number to follow up. We tried to contact the shop from where we had purchased it, he insisted for the complaint number- that we did not have. On our insisting they reluctantly agreed to look into. we are still waiting for someone to respond.
Is this the kind of service and customer care set you have who do not respond to calls. Chasing them itself is a project? we had a better expectation from Bajaj as a performing brand and service as well.
I will be thankful if this complaint is looked in to by you and a remedy is provided at the earliest.
Thanking you, and awaiting a response
S N Pandey
Phone 91 9990809036
email [email protected]
Delhi
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