Sub: LCD Model ‘24PFL4505/V7’ LCD TV – Philips Make/purchased on 15/2 (Bill via Book No.265/Sr. No.13223 DT:15/2) from Sachdeva Electronics (P) Ltd, A-4/37, Paschim Vihar, New Delhi
Dear Sir,
We are having problem with LCD DISPLAY with this TV and for this we lodge a complaint on 12/12. Complaint No. is PDEL1212170078. Service representative came after 4 days and notified us that LCD has problem with display and its need to be replaced as previously too it has same problem but somehow it rectified itself. It has been more than 3 weeks and I haven’t got my TV replaced that too when I was in regular in touch with Philips all concerned persons (Mr. Major Gill, Mr. Chandan --Area managers, and your Regional Manager, and your service in charge Mr Jaiprakash).
I have mentioned to Mr. Gill as well as Mr. Chandan and your executive Sampurna that if my LCD TV will not be replaced between 15 to 20 days I will buy new one as we can’t wait so long and they promised me to do so with in time. But very sorry to say that they could not fulfil their promise. They are just passing the time because pain is not in their neck.
I have bought a new TV, and now it’s not possible for us to keep two TV. Kindly please refund my money and take your defective TV urgently. Sir, with sheer disgust and disappointment we bring to your kind attention that you have very poor after sales service We have suffer a lot and will not get harassed mentally anymore from Philips. We know it was our greatest mistake of buying Philips LCD TV. We are disappointed by Philips the name we trust.
Please help me to get my refund of LCD TV.
Thanks & Regards,
Sanjeev
9711500127
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